Uphold Help Center

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Self-service

This list of actions allows you to solve your issues without waiting and independently.

Reset password

Freeze account

Account closure

2 Factor authentication

Download tax reports

Download transaction history

Change email address

Need more help? Select among the issues below to resolve your issues easily and securely

Token Migration

Resolve token migration issues across chains efficiently to protect your assets and avoid disruptions.

Claim Airdrop

Address airdrop claim issues quickly and ensure you don’t miss out on your rewards due to technical errors.

Account Recovery

Recover your account safely with our secure tools to regain full control over your wallet and assets.

Assets Recovery

Locate and restore your missing or inaccessible assets securely with our expert assistance.

Claim Issues

Resolve issues encountered during the claim process, ensuring smooth and error-free transactions.

Token Issues

Fix wallet-related token issues, including incorrect balances and missing tokens.

Synchronization

Resolve wallet synchronization errors to display accurate and real-time balances.

Transaction Errors

Fix pending or failed transactions promptly to prevent fund losses or disruptions.

Swap/Exchange Issues

Address issues encountered during token swaps or exchanges for a seamless experience.

Cross Chain Transfer

Fix errors in cross-chain transfers and ensure smooth transactions between different blockchains.

Restore Full Functionality

Restore your wallet's full functionality and resolve technical issues quickly.

Other Issues Not Listed

If your issue is not listed, get personalized support to resolve it effectively and efficiently.